Complaints are not monitored on social media, for a quick response during opening hours, please send an email which will be picked up within a few hours.
You will receive acknowledgement of your complaint within 2 working days of its receipt.
The General Manager will investigate your complaint which may involve you attending further consultation with an ESHO Clinic staff member. If you are not satisfied with the outcome of the initial investigation, ESHO Clinic’s Medical Director will review your case.
For any complaints which result in any gestures of good will between ESHO Clinic and the patient or customer, a signed agreement will need to be completed in clinic and witnessed by another doctor.
The Customer Service Agents are not able to provide you with clinical advice. They will forward your questions to the Doctors and reply to you accordingly. Your aftercare questions will be answered at the point of your treatment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.
Any complaints that can’t be resolved in clinic will be referred to our independent insurance body supplied by Lockton.
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