Refunds & Returns

  • You are entitled to change your appointment free of charge up to 7 days before the scheduled date. Any changes after this will be considered a cancellation and your deposit will not be transferable. Please be aware that ESHO clinics are generally fully booked between 3-6 months in advance and you should consider this if requesting any changes to your appointment dates and times.
  • Due to circumstances outside of our control there may be occasions when we have to cancel the clinic and appointments at very short notice. The booking coordinators will endeavour to offer you a similar appointment for the soonest date available often by opening up a new date. Should this be unacceptable you will be offered a refund for your appointment. Please note that refunds will not be given for any other expenses you may incur such as train tickets, flight or hotel bookings.
  • The clinic can run behind schedule and for this reason we ask that you do not make plans within 4 hours post treatment. Each Doctor will take the amount of time necessary to provide comprehensive care and attention to every single patient. Sometimes in complicated cases this can result in clinic delays. If the clinic is running late you will not be entitled to a refund or transfer of your deposit. Please contact the booking coordinators at your earliest convenience to reschedule your appointment if you envisage this being a problem.
  • Treatment deposits may be transferred to another clinic or type of treatment providing at least 7-days’ notice has been given.
  • Products bought in clinic or on the online shop are non-refundable unless they are faulty. Faulty products will need to be returned to ESHO Clinic for assessment before a refund can be processed.