Booking & Cancellation Policy

Last Updated: 13/07/2021

  • Bookings are made on a first come first-served basis.
  • When booking any of the consultations offered by The ESHO Clinic, you will be required to pay the full consultation price as a deposit to secure the appointment. It is mandatory for this payment to be made at the time of booking and we cannot secure any appointments without this deposit. This payment is non-refundable. Bookings for consultation can be made over the phone or via our online booking system.
  • Consultations at The ESHO Clinic’s Newcastle location may take place with Dr Matthew McCloskey even if your treatment is booked with Dr Esho.
  • Any treatment discussed with your practitioner must be booked within 12 months of the consultation otherwise a new consultation will be required.
  • You must specify at the time of booking if you wish to see a certain doctor. If a specification is not explicitly made, then you will be allocated the next appointment for the next available aesthetician.
  • If you require corrective treatment or if your requirements are complex, you may be required to have a Corrective Consultation rather than a standard consultation. There is an additional charge for Corrective Consultations.
  • A non-refundable 50% deposit is required for all treatment bookings. This amount is per treatment and not per appointment. Payment can be made over the phone or via our online booking system.
  • Late cancellations or changes (within 7 days) will result in deposits being forfeited. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments – this also applies to The ESHO Skin Lab 12 month subscription service.
  • Any missed appointments including reviews that were not cancelled or re- arranged at least 7 days before the appointment may result in a £50 fee being applied to your next booking. This is in addition to any forfeited deposits.
  • Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a deposit payment.
  • Late arrivals may not receive a treatment – The ESHO Clinic staff will always do their best to provide the full treatment but cannot keep other clients waiting. The ESHO Clinic reserves the right to charge a £50 fee for late arrivals to clinic.
  • All laser courses must be completed within 12 months.
  • Gift vouchers must be used within 12 months of purchase.
  • Any payments which have been transferred to a patient’s file as a monetary credit expire after 12 months of unuse. Therefore, the credit must be used within 12 months of being credited to the relevant patient’s file.
  • If you are bringing young children to the clinic, please ensure that there is a supervising adult with them at all times. The ESHO Clinic staff cannot supervise any children. Children also cannot be taken into any treatment rooms.
  • If you have paid for a consultation, please be aware that the outcome of the consultation may be information and advice that you are unsuitable for treatment with us. If this is the case, you will not be entitled to a refund of your consultation fee.
  • It is important that you provide all medical history requested. The ESHO Clinic will not be held liable for any damage caused due to withheld information or failure to follow instructions from The ESHO Clinic staff.
  • One week before your appointment you will receive an appointment reminder by email. Please refer to this for your specific appointment date and time. Please note that the emergency number should be used for emergencies only e.g. urgent aftercare advice if there is any severe pain experienced. The emergency line is not to be used to re-arrange bookings or ask generic questions.
  • For any treatment bookings, you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol within this period, you must alert The ESHO Clinic as it may not be safe or recommended to proceed with your treatment.
  • If you are planning to fly medium-long haul after your treatment appointments, please raise this with the booking co-ordinators. They will be required to discuss this with your ESHO Clinic doctor as it may not be recommended for you to proceed with treatment prior to travelling.
  • You are not able to have further treatments at your review appointment.
  • Please be aware that in some procedures, where numbing cream is required, you may have this applied in the clinic waiting room where other patients may also be in attendance. If this is a concern for you, please contact the bookings team in advance.
  • Results of treatments do vary on a patient-to-patient basis.