Booking & Cancellation Policy

  • Bookings are made on a first come first-served basis.
  • ESHO runs a waiting list that you will be automatically added to if your enquiry is for the London clinic.
  • A non-refundable £50 deposit is required for all consultation bookings. If you proceed with treatment £25 will be credited to the cost. Payment can be made over the phone or by direct bank transfer.
  • A non-refundable deposit of 50% of treatments is required for all treatment bookings. This amount is per treatment not per appointment. Payment can be made over the phone or by email.
  • Late cancellations or changes (within 7 days) will result in deposits being forfeited. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.
  • Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a deposit payment.
  • Late arrivals may not receive a treatment – ESHO Clinic staff will always do their best to provide full treatment but cannot keep other clients waiting.
  • All laser courses must be completed within 12 months.
  • If you are bringing young children to the clinic, please ensure that there is a supervising adult with them at all times as ESHO Clinic staff cannot supervise and neither can children be taken into treatment rooms.
  • If you have paid for a consultation, please be aware that the outcome of the consultation may be information and advice that you are unsuitable for treatment and you will not be entitled to a refund of your consultation fee.
  • It is important that you provide all medical history asked of you. ESHO Clinic will not be held liable for any damage caused as a result of withheld information or failure to follow instructions from the ESHO Clinic staff.
  • One week before your appointment you will receive an appointment reminder by email. Please refer to this letter for your specific time. Please note that the emergency number should be used in emergencies only, for example urgent aftercare advice if there is any severe pain experienced. The emergency line is not to be used to re-arrange bookings or ask generic questions.
  • For any treatment bookings you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol you must alert the Doctor as it may not be safe or recommended to proceed.
  • If you are planning to fly medium-long haul after your treatment appointments, please raise this with the booking coordinators so they can check with the Doctor if this is a problem.
  • You are not able to have further treatments at your review appointment.
  • Any missed reviews that were not cancelled at least 7 days before the appointment will result in a £25 fine being applied to the next treatment booked with ESHO Clinic.